Refund policy

We want you to have a clear and straightforward shopping experience. This Return & Refund Policy explains how to request assistance with an order purchased through our online store.

Return Requests

If you would like to request a return, please contact us within 30 days of delivery at vazquezignacio450@gmail.com. Include your order number, the item name, and a brief explanation of your request.

For health, hygiene, and product-safety reasons, opened or used dietary supplement products may not be eligible for return unless the item arrived damaged, defective, incorrect, or applicable law requires otherwise. Products must meet the return conditions confirmed by our customer support team.

Please contact us and receive return instructions before sending any item back. Returns sent without prior approval may experience processing delays.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or different from what you purchased, email us at vazquezignacio450@gmail.com. Please include your order number and clear photos of the item and packaging when possible. We will review the information and explain the available resolution.

Refund Eligibility and Processing

Once an approved return is received and inspected, we will notify you of the refund decision. Approved refunds will be issued to the original payment method when possible.

Please allow 5–10 business days for us to process an approved refund. Your bank or payment provider may require additional time to display the credit. Original shipping charges are generally non-refundable unless the return results from an error on our part or applicable law requires otherwise.

Order Cancellations

If you need to cancel an order, contact us as soon as possible. We cannot guarantee cancellation after an order has entered fulfillment or has shipped. Shipped orders are subject to the applicable return conditions above.

Contact Us

For questions about returns or refunds, email vazquezignacio450@gmail.com.